Training For Client Service Directors & Nurse Managers - Training Schedule

This is a typical training schedule for Client Service Directors and Nurse Managers.

Monday
9:30am - 10:45am	#1 Introduction/Overview of Training OT Strategic Plan Liner Service Process Organizational Structure
10:45am - 11:00am	Break
11:00am - 12:30pm	#2 Department Leadership 3 Types of Leadership What Kind of Leader are You? Departmental Organization Structure Job Function Review
12:30pm - 2:00pm	Lunch
2:00pm - 3:00pm	Watch Patient Process DVD
3:00pm - 3:30pm	Q&A Department Leadership, Patient Process DVD
3:30pm - 3:45pm	Break
3:45pm - 4:30pm	#3 Steps 1-3: Helpline Setting up a Helpline Managing the Patient Schedule The Helpline Call Helpline Documentation
4:30pm - 5:00pm	#4 Steps 4-5: WCYE, Limitation of Services Role of the Receptionist Documentation for Greeting Patients Limitation of Services
Tuesday
9:00am - 10:00am	Q&A: Steps 1-5
10:00am - 11:00am	#5 Step 6: Situational Assessment Role of the Advocate Training for Discretion Role of Counseling in the OT Model Patient Intake Form Managing a Return Visit
11:00am - 12:00pm	#6 Step 7: Options Presentation Role of the Advocate in Presenting Options Supporting Literature for Options Presentation Know the Resources in Your Area OT brochure orders
12:00pm - 1:30pm	Lunch
1:30pm - 2:00pm	Q&A: Steps 6-7
2:00pm - 3:00pm	#7: Steps 8-9: PT/STD Collection, Support System Review CLIA Waivers Medical Supply Inventory Management Support System Review Performing the Pregnancy Test Setting up STD Testing Lab Contract STD Collection protocol Pregnancy Test/STD Testing Documentation Delivering Pregnancy Test Result
3:00pm - 3:30pm	Break
3:30pm - 5:30pm	#8 Step 11: Health Questionnaire Health Questionnaire Breakdown Medical Director Approval of HQ Information Medical Documentation STD Result Reporting
Wednesday
9:00am - 10:00am	Q&A: Steps 8-11
10:30am - 10:45am	#9 Step 12: Ultrasound (Part 1) Paradigm Shift: Scanning at 5w1d Indication for Ultrasound Exam Ultrasound Routine
10:45am - 11:15am	Break
11:15am - 12:00pm	#9: Step 12: Ultrasound (Part 2) Scope of Ultrasound Routine Reporting Ultrasound Results to Patient Ultrasound Documentation
12:00pm - 1:30pm	Lunch
1:30pm-2:00pm	Q&A: Step 12
2:00pm - 2:30pm	#10 Step 13-14: PSA, Gospel Presentation, Exit Process Creating and Delivering Personalized Solutions Asessment Permission-Based Gospel Presentation Exit Surveys and Closing Questions
2:30pm - 3:30pm	#11 Step 15: Follow-Up Medical Follow-Up Patient Recources Follow-Up Follow-Up Documentation Documentation Guidelines
3:30pm - 3:45pm	Break
3:45pm - 5:00pm	#12 Volunteer Training Process Four Phases of Volunteer Training
Thursday
9:00am - 10:00am	Q&A: Steps 13-15, Volunteer Training
10:00am - 12:00pm	Final Q&A, Review of Next Actions